Support Center
Frequently Asked Questions
Transparency is our policy. Here are the answers to the most common questions regarding our process, pricing, and technology.
How long does the subscription last?
Website care is month to month. Build work is paid before launch according to the agreed milestone schedule; optional payment plans have their own written term.
What happens if I cancel website care and come back?
We retain a site archive for a reasonable recovery period. If you return later, we can review the current hosting and restoration scope before restarting service.
Can I use a payment plan for the build?
Yes. Payment plans are available for qualifying website packages. Their build, care, and ownership terms are documented before work begins.
What payment methods do you accept?
We use Stripe for secure processing. We accept all major credit cards (Visa, Mastercard, Amex) and ACH bank transfers.
Is the setup fee a one-time charge?
Yes. Site Sprint, Business Website, and Lead-Gen Foundation each have a clear build price. Care and momentum support are separate monthly services with defined inclusions.
What’s included in the monthly plan?
Website care includes hosting, SSL, uptime checks, backups, and up to 30 minutes of content edits monthly. Momentum support adds one planned improvement each month. Larger work is scoped separately.
Do you offer one-time builds instead of subscriptions?
Yes. Every package has a clear build price, and payment plans are available when spreading the build cost makes more sense.
Can I upgrade my site later?
Absolutely. You can add a blog, an e-commerce store, or custom forms at any time. We will provide a custom quote for the new features.
Is SEO included?
Yes. We build with technical SEO fundamentals in place, including clean structure, metadata, mobile-friendly performance, and sensible page setup.
Do you offer advanced marketing services?
We offer advanced local SEO, Google Business Profile management, and content writing as separate add-on services.
Can I see my site's performance metrics?
We provide transparency. We’ll walk you through Google PageSpeed Insights and Lighthouse scores during our handover process.
Do you use WordPress?
Our standard builds are custom-coded using modern tools like Astro and React. That gives us more control over speed, structure, and the overall experience.
Will it work on mobile?
100%. We take a 'Mobile-First' approach. We design for the smallest screen first to ensure your site looks perfect on any device.
Where is the site hosted?
We use high-performance edge networks (like Netlify or Vercel) to ensure your site loads instantly from anywhere in the world.
Still have questions?
We're happy to answer anything else you need to know. Just drop us a line.
Contact Support