Support Center
Frequently Asked Questions
Transparency is our policy. Here are the answers to the most common questions regarding our process, pricing, and technology.
How long does the subscription last?
It’s a 6-month minimum contract. After that, it converts to a month-to-month plan. You can cancel anytime after the initial 6 months without penalty.
What happens if I cancel after 6 months and come back?
We keep your site archives. We’ll gladly restore your site from backups and get you live again — no full rebuild required.
What happens if I cancel early?
Early cancellation requires paying the remaining balance of the initial 6-month agreement. Think of it as paying off a lease early.
What payment methods do you accept?
We use Stripe for secure processing. We accept all major credit cards (Visa, Mastercard, Amex) and ACH bank transfers.
Is the setup fee a one-time charge?
Yes. Basic Launch, Starter Monthly, and Growth each have a clear one-time setup amount, and then the ongoing monthly fee covers hosting, maintenance, and support for the monthly plans.
What’s included in the monthly plan?
Our monthly plans include custom design and development, secure hosting, SSL, maintenance, and ongoing content support. The exact scope depends on whether you choose Starter Monthly or Growth.
Do you offer one-time builds instead of subscriptions?
Yes. We offer a one-time Basic Launch package for businesses that want a lower-entry custom site without committing to a larger monthly build right away.
Can I upgrade my site later?
Absolutely. You can add a blog, an e-commerce store, or custom forms at any time. We will provide a custom quote for the new features.
Is SEO included?
Yes. We build with technical SEO fundamentals in place, including clean structure, metadata, mobile-friendly performance, and sensible page setup.
Do you offer advanced marketing services?
We offer advanced local SEO, Google Business Profile management, and content writing as separate add-on services.
Can I see my site's performance metrics?
We provide transparency. We’ll walk you through Google PageSpeed Insights and Lighthouse scores during our handover process.
Do you use WordPress?
Our standard builds are custom-coded using modern tools like Astro and React. That gives us more control over speed, structure, and the overall experience.
Will it work on mobile?
100%. We take a 'Mobile-First' approach. We design for the smallest screen first to ensure your site looks perfect on any device.
Where is the site hosted?
We use high-performance edge networks (like Netlify or Vercel) to ensure your site loads instantly from anywhere in the world.
Still have questions?
We're happy to answer anything else you need to know. Just drop us a line.
Contact Support